Bloomreach Commerce Experience Cloud Bewertungen und Produktdetails

Bloomreach dashboard is one of its kind in latest search engines; search terms can be boosted or buried based on ranking rules. Renaming left navigation facets is easy. Appreciate their efforts in implementing new features as and when they learn them, and they are helpful to other customers.

Have to have an excellent mechanism to display an error message when an index/ingest fails.

At this point, BR is solving index run time compared to on_Prem search engines. Based on BR Architects' recommendations, there are fewer indexes than on-prem search engines had.

Bloomreach Commerce Experience Cloud gives me the opportunity to work with a vast amount of data relatively easily via its user-friendly interface and predefined reporting and workflows. This helps to make better marketing decisions overall, which are supported by data.

Can be overwhelming for inexperienced users. There is little content regarding user onboarding in the app, and there are always multiple ways to do one thing. This means you need the knowledge to know which way is the best. Catalog imports sometimes lag, and their speed could be improved.

It is a great tool for every company which wants to collect a large amount of data, store it, analyze it and create content and campaigns based on those data. It is a versatile tool that gives you insight into every aspect of your business. It also covers many marketing channels, such as e-mail campaigns, automated scenarios with e-mails, text messages, and push notifications as well as integration with Facebook and Google ads manager.

individual customer approach / informative reports

needs training (because of the features and a lot of possibilities)

Collect data and use for marketing purposes

Clear work with users data and events and easy orientation.

Complexity of evaluation and working with expressions and running aggregates.

Duplication across projects to speed up our procesess.

Their support team, and their attitude towards the users, always willing to help.

I would like to have more courses available for users in order to take advantage of all the feautures available.

They are working on the granulated access to team members.

Bloomreach support is fast and easy to reach

We still haven't got the data we need in Bloomreach (not Bloomreach's fault though) so we are still working in two MA-system which is a big dislike

Problems with the platform, bugs are fixed fast

Bloomreach allows me to analyze our customer’s activity in a well-structured way. Great product analytics, reports, prediction and customer journey automation. Additionally, the tracking and profile merging allows me to combine more tracking data sources to empower our customer journey more visibly.

It's hard from the beginning to get used to the navigation. However, with all of the benefits I get from using this product, it is definitely worth the initial effort and learning. Documentation helps.

Bloomreach is helping me always to have a clear and easy-to-utilize tracking history of all of the customer’s actions. Sometimes I need to analyze website actions, personalize the website, and also be able to contact customers, depending on their current state proactively. Bloomreach facilitates all of these things.

The Marketing automation system is build on a data first approach, which is perfect for us.

Weblayers/popups could be more standardized, as you will need to build them more or less from strath. Landingpages could be nice to have

Mergeing our data in a simple single customer view. Where we can apply data to almost all of our marketing channels

Exponea is a super flexible tool that gives you an in-depth view of your customer behavior in time. And act upon this behavior with full automation. Their people are also really supportive and helpful in helping you get maximum from the tool.

They are mostly e-commerce-focused, so sometimes it requires a bit of creativity for other businesses.

- Customer insight - Marketing and process automation - Personalization - Improved key email metrics - Sales boost

The options. We can do any kind of campaign based on our data. It is wonderful tool where you can decide from where the marketing automation (the recommendation engines) will learn.

The UX is still not perfect. But we have find out a lot of things in last 4 years. We are still connected to our CSM and support and they are working on our suggest. That is perfect cooperation.

All kind of business scenarios. Bloomreach really helped us with saving a lot of time and money. We can focus and get know our customer much better via this tool.