ChatBeacon Bewertungen und Produktdetails

I like that ChatBeacon Live Chat offers the best features when it comes to live chatting. The tool is cost effective and works well meaning anyone can use it without prior exposure or experience. The tool is easy to deploy and manage.

Zero flaws ChatBeacon Live Chat. It is one of those flawless tool that you can never get tired of using t as it never annoys me.

Managing live chat need sis now easy with ChatBeacon Live Chat.

It is a great tool for live chatting. It offers all important features and and it is easy to use. It has always been effective.

So far ChatBeacon Live Chat has been great with no issues.

Mkaes live chat effortless.

The tool is perfect for cart services with a lot of useful and powerful features. The platform has an in built translation and also very customizable to any communication style. Its found on two methods, whereby the user can use the tool online or installed app. Very easy implementing the product and also simple for the user to add its website. Provides smooth communication channel between clients, enhancing the relationship level. User can be able to view the charts of others, and attend each customers quarries saving a lot of time. Their customer support is very responsive to their customers issues on the tool usage.

On my side i got no issue with the software functionalities and capabilities.

Solving clients issues very fast and communicating to each other, as well as increasing the quality of relationship with our customers.

I use this for all of my client calls and web confrences. Never had any issues!!

Every now and then there’s a loss in connection, but I think it was an internet issue

I am able to efficiently and effectively see my clients and co workers using this program

Chatbeacon mempunyai kualiti yang luar biasa pada panggilan video yang merupakan perkara yang hebat terutama semasa melakukan perniagaan. Pasukan sokongan sangat mengagumkan dan mempunyai jawapan untuk setiap soalan yang boleh difikirkan. Harga juga sangat berpatutan.

Tiada apa yang saya tidak suka menggunakan software ini. Saya memang gembira dengan ini.

Kami kini dapat berhubung dengan lebih banyak pelanggan kami di negara lain. Chatbeacon membantu kami meningkatkan hubungan kerja dengan pelanggan kami. Tiada kelewatan sebagai tindak balas.

Chat beacon is our main communication tool for reaching out and conversing with our clients! Never had any problems

Well thought out system but there are occacial bugs. They always seem to be updating though!

Able to reach out to thousands throughout several different outlets using Chat Beacon.

The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this. The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves.

While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great.

We can provide a simple live chat that is unique to us, we can tailor it to suit the exact needs of our customers both visually and in the support it provides. We don't have to worry about storing the information gathered during these chats as Chat Beacon does this for you.

The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible.

The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size. One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with. The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying.

ChatBeacon is the solution for our customers to be able to type live chat back and forth with our office. We like options of communications, therefore provide phone support, email support and live chat support, provided by this software - ChatBeacon. It provides us the ability to have an AI that automates much of the typical questions our customers have and reduce overhead of employees handling the chats. It also allows for after-hours chats to be handled by the AI. And you can chose from the 4 AI's they support!

It's so easy to set up and use, the interface and layout are extremely user friendly and you can use control the software on the go. The support is excellent and can help you with any issues.

I haven't found many issues with ChatBeacon yet, the chat bots are great and any glitches can be improved with the updates.

It definitely helps our customer relationships and having 24/7 support.

First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies.

I think it's great so far, there's nothing I can say I dislike.

Live chat is an important channel for our business and for most businesses in this day and age. Applications such as ChatBeacon is something that you will need to to keep interactive with your customers. After using various other chat applications, this is the best one so far and I hope my company sticks with using ChatBeacon