HubSpot Service Hub Bewertungen und Produktdetails

we use it for helping and controlling our clients

we can make all the integrations we will like to

help to keep in contact with our clients

This hub is most useful in customer review system

Interactive email support for surveys email

Surveys and engagement with audience

The Service Desk Academy helped me get up to speed and set everything up myself. I loved that it is self-serve onboarding. The ability to create customised properties and workflows is excellent. It gives me great visibility of our support work and makes the team's work easier.

The only downside I have found is the limitation on what you can change in some of the default properties. For instance, Priority - we have four levels, but by default, there are only 3 in HubSpot, and you can't change it. It is a tiny thing; otherwise, I love it.

We've brought our support out of email and into a single system that has dramatically improved visibility. We have also started using the customer feedback capability, which is a first for us, and it's great to hear from our customers how we are performing. We also wanted to ensure visibility for all teams of our customer journey - having our marketing, sales and CS teams all working on the same customer records in HubSpot means we have a complete view of the customer in one place.

Me gusta mucho la facilidad y optimización para la comunicación con el usuario, además de sus integraciones hacen que todo sea más amigable manteniendo así una fácil trazabilidad.

En ocasiones que hemos requerido soporte siempre llega a ser un poco demorado, pero aún así garantiza respuesta. Otra cosa es que la integración con cloudtalk siempre es demorado las llamadas

Un problema que ha resuelto es la trazabilidad tanto de los agents y medir el flujo, observar si el usuario nos brinda respuesta, ha visto el correo en su defecto y lo mejor de todo es sin dar correo corporativo.

Workflows and reporting have created significant efficiencies for our team. I love the automated meeting scheduler too.

I wish there was a more robust integration with Jira

360 view of the client. Automation. Reporting.

Service Hub allows our team to collaborate and deliver better business results, creating a better customer experience for our clients and streamlining our internal business processes.

As a small team, we use the HubSpot Service Hub Professional package which meets our needs today. There are some Enterprise features which could fit our business needs, however, price is prohibitive.

We're able to better manage our customer onboarding/handoff from sales, and triage customer queries in a timely and coordinated manner. We're easily able to communicate with our customers where they are, and when and where it is best for them. In addition, we can capture customer survey feedback at the right time in their journey.

The HubSpot Service Center is very intuitive and user-friendly. HubSpot makes it easy to create articles in the Knowledge Center. It is much easier than using other platforms to post resources for our members to access.

The only downside of using the Hubspot Service Hub is with the ticketing feature. While I love the ticketing feature, it is not always easy to see who the ticket is from. It would be helpful if the reply could contain the original email.

HubSpot allows us to better manage the high volume of inquiries we receive. It is easy to see, at a glance, which customers have been serviced and which ones still need assistance.

Workflows! I'm able to automate almost anything our organization needs to make sure that everything runs smoothly and easier for every team member.

Some limitations in the workflow could have been added to better improve the overall experience.

The entire automation process for manual tasks we'd previously done.

I love the ability to track all tickets that come in for our support desk that includes all details needed.

I'm not able to enter in pre-filled email templates for responses

It's helping us solve our support desk needs by offering our clients top notch client support for any technical issues or general QA

How easy it is to use. You are able to gain knowledge from the videos and run the system with a breeze.

I wish we had a better approach to email subscriptions. These are difficult to use and set up. It can be done just clunky imo.

It is helping us service all inbound issues happening within the platform from a chat bot so we can be quick with response and fixes

-Task management -Organizing tickets (tracking their progress) -Email merging -Email automation -Call recording

-Unsending emails -Missing accurate search filters

Helps with organizing contacts, communications and automations.

The ability to log service tickets and create custom properties to track custom concerns/issues for your business. The knowledge base that comes with it is also a huge help.

Overall, I enjoy using the Service features with Hubspot. With the integrations, we have set up with Aircall/Salesmsg, if someone emails, calls, or texts in their concerns, it's logged on the service ticket. So no complaints at this time.

We have been able to track overall customer satisfaction, as well as the time it takes, on average, to close out service tickets. We are also able to see which issues occur the most often.

You are able to track EVERYthing in HubSpot. Phone calls, emails, chat convos, deals, and it integrates with multiple programs to make it so seamless across the board.

Sometimes the amount of information HubSpot can hold can feel like a little too much. But once you start learning the ways to organize it, you can make it so very powerful.

Anyone can log into a customer account and see the conversations being had, when the last time they used our website, who they call internally the most. I can also create lists based on roles, regions, deal stages and more.

The automation system that can give you the possibility to accellerate the process

some bugs on opening pages that came sometimes

NO ONE

HubSpot is not just any CRM. It helps with crafting a customer experience that is valuable to all members of our company. I have used other CRMs in the past, and HubSpot takes the cake.

Possibly the most frusterating thing I have come accross is the Knowledge Base. I am unable to put HTML aref links for a phone number or an email. I have to use a regular link, and that doesn't work because it will just redirect when a user clicks on it, instead of actually just calling the number. Another issue is the lack of design for the header. The Hero section is customizable, but the header section should be able to have its own design (ex: Black menu bar, or white menu bar, or same color as Hero section)

I use HubSpot for all of the purposes listed. I have not had any issues besides the issue with the Knowledge Base. My biggest gripe is the lack of adding our support number and support email to the top menu bar.

Very straight forward interface. Coming off of a much more convoluted CRM, HubSpot is a breath of fresh air.

Honestly, I haven't discovered anything that I dislike yet.

Communication organization. The ticket system streamlines communication and helps keep everything organized.

Super easy to set up and has a simple interface which helps with training when we bring on new employees. The customer portal helps us track tickets and make sure we are staying on top and resolving issues that our customers report. Helps standardize our emails and chats which gives our customers more confidence in our business. It provides a complete solution that helps us support our customers through the help desk, ticketing, chats and knowledge base!

Nothing at this time to dislike. The software works great and as intended.

Works great for chatting with customers when they are experiencing issues so we can quickly help them and keep them happy! Our customers love this feature!

I love how customizable is, you can always change the order of how you see properties and filters.

Sometimes it's hard to know who was the last that contacted a client, because the last contact date on filters doesn't shows this information.

The management of thousands of clients at a time.

Transitioning to HubSpot Service Hub brought together our CRM (already in HubSpot) and ticketing/KB service (previously managed elsewhere). Accessing general customer information, tracking previous ticket resolutions, and maintaining a clean CRM have been made a breeze.

There are no real detractors. The only area needing a rework is where customer support access the tickets to respond. There is a "Service" tab where you can access the general ticketing/KB/Service tools, but the ticket conversations live under the "Conversations" tab - unifying the experience under the "Service" tab would be helpful.

1. Service Hub allows us to easily access and track customer information when handling incoming tickets, ensuring a quick response rate and reference point for future client connections. 2. The Knowledge Base allows us to develop, organize, and monitor help desk articles for customers to utilize. 3. The ticketing system is easily accessible for administrators and support staff, with ticket delegation/routing possible. Overall, our goal is to empower our users through articles and first-rate support, which Service Hub is enabling us to do.

I love the task portion of HubSpot. It allows me to plow through my leads without having to find them.

HubSpot assigns leads times that are past due at the time of posting.

Hubspot allows us to keep in touch with our customer base and keep track of our interactions.