Intercom Bewertungen und Produktdetails

I like the most about Intercom is that It gives the user access to put in a private note. It will let the next chatter understand whats going on with the chat flow.

I think the one that needs improvement with the Intercom is the Active and Away status. It leads to confusion since it's just a switch icon. It would be better if it were words.

It will allow us to connect with our guests and we can provide better and efficient customer service since with the use of intercom we can handle every concerns efficiently

I like the fact that it has specific macros in it.

Sometimes our system automatically picks up a chat, and to have to reread through all of it.

It's an aid to us for receiving chats in a timely and sufficient manner.

Intercom helps us to be able to contact all other correspondents outside our offices. It also helps us to send needed emails outside of our premises.

On other hand, what I dislike about Intercom is sometimes it does support the other users on what we have been already used like templates.

Communicating with other organizations and informing them what needs to be done from their end.

Intercom has been a great help with keeping track of user engagement, customer support and marketing. It gives big help in taking care of customer relationships through humanized interactions, especially when everything else has become automated.

Although Intercom has aced its usefulness in customer relationship management, installation time, cost and compatibility with other software could be improved. Other than that Intercom has been really great!

It has been a big help with daily communication, solving queries and problems of customers daily. It has saved us a lot of time and allows us to handle multiple questions simultaneously.

Intercom is a very user friendly user application. It is straightforward to navigate. It allows me to build a good relationship with the customers. This feature also allows me to access saved responses like macros. It makes my work easier.

What is there to dislike in this tool since it is a very user-friendly application? It also allows me to maximize my time in handling chats and emails. This is something that innovation is about!

It allows me to help my customers in solving their queries swiftly. It also lets me see if customers are typing and getting back to me. This application revolves around customer - support relationships in answering questions.

The intercom is one of our main tools in communicating with our customers, and it helps a lot as we can easily see the details we need to check and it is very user friendly.

None so far, as our Support team is super fast to resolve issues if there are any. Also, What i love about this tool is that it keeps on adding new features, which helps us a lot.

The Intercom tool is our central system to communicate with our customers; it helps us communicate effectively to resolve the concerns, requests and inquiry of our customers.

I like how versatile the intercom is when it comes to communication. We can chat and email simultaneously. The interface is very friendly user.

Nothing. All good! everything in this app works well for me.

We have tasks to contact our partners and support via phone. And sometimes, when we cannot reach them via phone, the intercom makes it easier to get them via chat and email.

Intercomm is user-friendly. Very easy to understand and self-explanatory. You could communicate to others with no issue at all.

So far nothing there is nothing that I dislike about Intercomm. This app really helps us a lot in communicating to my colleagues and customers.

I am able to relay important messages coming from the customers and I am able to see if the customer was able to reach my message throuhgh.

I love having different tools and resources to reach customers. We can segment by type of customers, by type of interactions they have had with us or our platform and we can do it with chats, banners, modals, etc. Of course, bots are super useful, they have saved us a lot of time, and clients value this professional tool.

It is a tool that we value very much, however I think it is a very high cost and sometimes we have to choose very carefully which modules we hire because each one considerably increases the ticket.

It is the platform we chose to support our clients from the beginning (2016). We can say that our live chat support has been one of our differential values ​​compared to our competition and Intercom has allowed us to do so.

It is organized, by teams,folders so that you can access recent and previously closed interactions. You may also place notes, links. Dopamine boost/feedback for goodvibes.

setting as away and re assign replies gets confusing at times. task being assigned by others, it should be controlled admin or being filtered.

Chat/emails. real-time customer support. we can support guests and partners real time.