RingCentral MVP Bewertungen und Produktdetails

Ability to place calls and ability to send/receive e-faxes on an individual basis. Chat feature on the platform was good and did not run into any issues with that.

Many of our external clients have not heard about RingCentral so there was a learning curve anytime they joined a video call with us. Also, Video Call on the platform was pretty bad

Used it for a couple of years when we were in COVID lockdown when all our users were completely remote. Was able to help us out when we were completely remote for those years.

RingCentral meetings is relatively easy to use. Being on the zoom platform is helpful for first-time users.

RingCentral meetings is Zoom but can't run off Zoom. If the company is using the zoom platform, why can't they just use zoom? It's frustrating that every new person that joins my meeting has to download additional software on their computer. Especially because the software is nearly identical to Zoom Meetings. I constantly have to explain to people what they're doing and why they have to download a new app on their computer to join my meeting.

RingCentral Meetings allows me to run online meetings effectively. The platform is great and reliable. I have been able to connect with my customers in a more personal way which has helped my sales grow.

Ease of use & training materials included.

Basic functionlaity- detailed information unavailable.

Training & performance enhancing.

You can easily add people to meetings and manage the conferences, such as all the conference systems. It can be connected to Outlook and sends all the invitations automatically. It is also connected to the phone number of the company allowing easy communication between colleagues and customers.

Usually customers that don't have Ringcentral have problems opening it. A program must me quickly installed and sometimes the system does not work properly. Then takes time to set up the camera and microphone. This way I lost valuable time to talk to prospects and the conversation starts very bad.

I am connecting with customers worldwide, but the system is giving me more problems than solving them. There are other tools easier to use with the same features. Around 50% of the times that I try to connect with anyone, they present problems at the moment of installing the software to join the conference. This made me lose valuable time and the meetings don't finish properly as I have to speed up with my speech. This is unacceptable for a system that pretends to have strong presence in the industry.

Really nice to be able to annotate on the screen, easy interface to get going and find what you're looking for with the UI. Screen sharing is easy for everyone that's on the call.

The tool isn't as widely used as the competitors. You'll find attendees coming in to the tool late having to download a package to install for the first time or you'll see that some companies don't approve this meeting vendor and it will be firewalled off.

Meetings to show demonstrations of our companies software. Webinars, internal meeting, etc.

I like that it allows myself and my team to work together remotely.

Sometimes the recording feature cuts out and I'll lose minutes from recorded meetings and trainings. I originally thought this was just my computer but I've tried it from multiple.

We have team members that work out of office but we're an extremely collaborative company. Ring Central lets us work together regardless of where we are physically. We also use it for our clients, recording sales calls and mystery shopping their sales processes and phone tracks.

The ability to receive calls on the desktop, cell phone, or desk phone is extremely convenient. Also nice to not have an in house server you have to manage in favor of a 24/7 managed cloud service.

It was extremely oversold. We were constantly told about features and then when we asked for them were handed dollar signs. We have outages on and off sporadically with no warning. Some features are just poorly designed and make little sense. Can't add outside users to Precense on phone? Paging for only a limited amount of phones? Causes more issues than it solves.

Keeping us connected no matter where we are for the good and the bad.

Ease of install; quick to get up and running; works with most types of networks without having to have special performance improvements or QoS configuration.

Different software apps are used for different purposes, making for a very disjointed user experience. Difficult to click-and-dial in many situations. Joining a meeting, for example, is difficult because keying in meeting numbers after the original number can't be done via cut-and-paste. Application UI is non-optimal, requiring extra keystrokes or screen changes to perform actions. I especially dislike this because I'm already somewhat distracted by the fact that I'm on a phone call and am trying to do something like mute my phone or key in a meeting number with the least distraction possible. I didn't find any differentiator between RingCentral and competitors; some of the start-ups have some nicer approaches to coordinated software and improved UI/UX.

Many offices, each with their own phone system, didn't have a central directory or automated attendant. RingCentral gave this to us (like most other cloud PBX providers would). The central directory and automated attendant are successful, but unfortunately we can't correlate our internal extensions to the public number, so for example if someone's number is 415-555-1212 you'd like to make their internal extension 212, but we can't make that happen easily. The administration screen is OK but not always intuitive.

Ability to move from one location to another.

Consistency of service is a challenge, and support is lacking and very slow. When sold as a solution for business the support for business impacting issues (ie. my tech support staff cannot open the program after a windows update) needs to be better than "sometime in the next week".

A small call center solution, about 20 staff, big enough to need call center features but not big enough for call center infrastructure.

Programmability is fairly good. Service is quick.

Major flaws in this program: 1. Admins are unable to control Do not Disturb or Out of Office for agents. This means you can't turn an agent off to receiving calls in their absence, so the queue continually rings their phone. 2. Have to use the meeting app for video calling. Ridiculous! There needs to be something like Skype, Google Hangouts or Facetime function 3. When a user transfers a call, the transferring extension shows up instead of the original Caller ID.

Modernizing phone system, directing calls to the correct agent. It's helped our team immensely.

Gmail integration works pretty well. Easy to look at colleague calendars to find available times to book meetings. I also think that joining meetings by mobile app is pretty easy.

Hard for some contacts to join meetings, especially if they've never used RingCentral before or can't download outside applications to their computer. If you are selling into a company that has heavy IT security (like a bank), forget about RingCentral. Hate how my computer app logs out every couple weeks. I'm a new Mac user, but RingCentral seems to install funny and makes me finalize installation every time i turn my computer off.

I'm not sure what RingCentral costs but I'm sure it must be cheaper than webex, which could be a benefit to you, I guess.

The design concepts of Ring Central are pretty nice. Screen sharing doesn't seem like it should be rocket science, RingCentral doesn't treat it as such. Concepts like not requiring "Passing the Ball" for someone to share, easily controlling your participants audio, and selecting a single app to share are just as easy as you would expect them to be. The video conferencing performance is among the best I have used. The video is clear and the app responds to who is talking better than others I have used. The screen sharing app works with any size display, which is not the case with all competitive tools

The way that shared screens are displayed is not great. You can go full screen. You can go windowed to a size that RingCentral picks. You cannot adjust to a size in between. When someone is sharing from a big external monitor you just have to deal with the fact that you will not be able to read what they are sharing. Logging into the application is terrible. For a locally installed app I find it bizarre that it logs you out seemingly after each meeting. To make matters worse you login with: 1. your company's phone number 2.your extension 3. a password, which isn't convenient in an age when I don't have my company's front desk phone committed to memory. The audio quality of phone calls is poor at least 25% of the time. Scheduling meetings on the fly is harder than it should be. Launching meetings from links is not supported in all browsers

I primarily use this application for video conferencing and screen sharing conference calls. Since RingCentral is not as big and WebEx and GotoMeeting many times, guests will have to download the client. In my opinion, the screen sharing and teleconferencing experience is a simple concept that is over complicated by all vendors. RingCentral is no different and has it's own set of challenges.

It's a complete platform, easy to use in both admin portal and user experience. Reporting side is really good, you can schedule reports to be sent without having to do that manually.

There is no support whatsover, whenever an issue arises and we contact tech support or our sales rep, the response is non-existent. The resolution they give have already been done on our end and they don't know how else to help resolve it, By the time they respond with an answer, it has already been fixed. Porting out from RingCentral is extremely tedious

We had to reach out to the Chief executives on LinkedIn to be able to have someone help us out with the port out. The amount of calls made to have a solution to our issue were just too much and we always received the same useless answer

It is cost-effective and that's the only reason we procured

GUI is very hefty, it has features, that are generalized and displayed on-screen but cannot be accessed easily. The desktop looks so unclean when using this. Also, because of many features, the system slows down. And the worst part, users need to install it, there's no web version for users to join it.

Only remote meeting is achieved

Easy sign-on. Accounts remain logged in indefinitely. Boxed visuals for every call participant.

Its very difficult to use two screens to present and view participants simultaneously. There is no calendar integration with outlook so you need to open meetings from Outlook instead of from the application directly. When you schedule an appointment from the app, it always starts with the current day and time instead of providing a calendar to select the meeting day & time. Clients often complain they have trouble accessing the meetings. Zoom used to accommodate RingCentral meeting IDs but has since stopped supporting this application, making it harder for more people to access the sessions.

We use Ring Central for Internal team meetings, sales presentations, and client meetings.

I like that it's easy for anyone to project or take over to share their screen. We have a lot of remote team members across the United States and in Uruguay so it's nice we have a place we can all have a meeting.

I have a lot of issues of dial-ins not working or malfunctioning so meeting tend to start 10 minutes late just trying to get the software or dial-in to work properly. I would love it if we didn't have to spend extra time setting up and then trying to get everyone dialed-in.

The benefits are the screen sharing capabilities and being able to meet with anyone all over the world. I would love to solve the dial-in and setup time issues we currently face in our organization with this software.

There are so many options are far are users, phone numbers and personalization

It's very difficult to find someone to talk to for help, and even harder to find someone who speaks English well. Call center agents not trained well

Makes calling easier

I really liked how easy it was to navigate and send a fax.

I didnt like the call monitoring aspect and how uclear the calls were.

increase our sales

Glip is the only product I use every day that I enjoy using/find easy.

RingCentral Phone Services, dialing, calling, communicating internally.

Glip provides team chats that do not disappear.

It’s a reasonable service and after we negotiated a discount for our non-profit, at a reasonable cost.

I know this might not bother others, but I absolutely *HATE* that they add a line item in the bill for "RingCentral Compliance and Administrative Cost Recovery Fee". If you dig in further, they do eventually say "The CRF is not a tax, nor is it mandated by any level of government or government agency." It is simply the cost of doing business, but they tack it onto the section containing all of the other government mandated taxes and fees to disguise it and so they can have a lower advertised base cost of the service. It really speaks volumes to me how a company that would do this views its customers.

VoIP is really the best way to go for phone service these days. The call routing features are great, especially when people are out of the office and we need to cover calls into the main line.