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Tidio Bewertungen und Produktdetails
Tidio ist eine Kundenkommunikationsplattform, die Helpdesks, Live-Chat, Chatbots, KI-Agenten und Multichannel-Messaging in einer benutzerfreundlichen Oberfläche vereint. Tidio wurde sowohl für kleine als auch große Unternehmen entwickelt und optimiert den Kundensupport und steigert die Kundenbindung durch Echtzeit-Konversationen über Websites, E-Mail, Facebook Messenger und Instagram. Der intuitive Chatbot-Builder ermöglicht die Automatisierung von Antworten und die Lead-Generierung ganz ohne Programmierkenntnisse. Mit Funktionen wie Besucher-Tracking, anpassbaren Chat-Widgets und CRM-Integrationen ist Tidio ein leistungsstarkes Tool zur Verbesserung des Kundenerlebnisses und zur Steigerung der Verkaufskonversionsraten.
• Live-Chat: Bietet sofortige Echtzeitkommunikation mit Website-Besuchern über ein einfaches Widget. 
• Lyro AI Agent: Ein KI-gestützter Konversationsagent, der bis zu 64 % der üblichen Kundenanfragen bearbeiten kann, sodass sich Ihr Team auf komplexere Aufgaben konzentrieren kann. 
• Flows: Ein visueller Automatisierungs-Builder, der die Erstellung regelbasierter Chatbots zur Automatisierung von Kundeninteraktionen und -antworten ermöglicht.
• Helpdesk: Ein Ticketsystem, das Kundenanfragen organisiert, sich in verschiedene Kommunikationskanäle integriert und eine effiziente Problemlösung unterstützt. 
• Multichannel-Integration: Unterstützt die Integration mit Plattformen wie Facebook Messenger, Instagram, WhatsApp und E-Mail und konsolidiert die gesamte Kommunikation in einer einzigen Schnittstelle. 
• Analytics-Dashboard: Bietet Einblicke in Kundeninteraktionen und Teamleistung und unterstützt so datengesteuerte Entscheidungen.
• Anpassung und mehrsprachige Unterstützung: Ermöglicht die Anpassung des Widgets an die Markenidentität und unterstützt mehrere Sprachen, um einem vielfältigen Kundenstamm gerecht zu werden. 
| Unser |
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| Kategorie |
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| Benutzerfreundlichkeit |
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| Einsatz | Browsererweiterung, Cloud/SaaS/Webbasiert, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobiles Android, Mobiles iPad, Mobiles iPhone |
| Unterstützung | 24/7 (Live-Repräsentant), Chat, E-Mail/Helpdesk, FAQs/Forum, Wissensdatenbank, Telefonsupport |
| Training | Dokumentation, Live Online, Videos, Webinare |
| Sprachen | Arabisch, Chinesisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Hebräisch, Hindi, Italienisch, Japanisch, Koreanisch, Norwegisch, Persisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Slowenisch, Spanisch, Schwedisch, Türkisch |
Vergleichen Tidio mit anderen beliebten Tools in derselben Kategorie.
The best feature of Tidio is the way to build chatbots along with all special features it offers. Targeting customers with the right information, in the right time on the right page has never been easier.
Pricing.. For a very small business the chatbot is quite costly. Fairly i have to say, that most competitors are equal. The Windows App sometimes crashes on Windows 10.
We offer services for our customers in which a lot of questions do appear. Even if we answer those questions on our Webpage. Not every Visitor wants to read everything on our website. With the Chatbot we are able to point on specific FAQs and get in Touch with our Customers. Offering a Callback Service and a discount has a valuable effect on our CRO.
Ease of setup and feature full. Easy installation and has a FREE option
There isn't much we don't like yet, most of the features are inline with what we need and more.
Live Chat client on our website for our customer.
UI and UX. I like the transparency of their panel. Enjoy the simplicity and independence that Tidio gives me to organize my service.
I would love to have an option to design my own chat page URL.
I can guide my customers on how to find answers without having them browse my whole page for way too long.
I like it because it offers a lot of benefits as well as innovative things
The free version offers too few things that any business would need in the beginning
People comunication
It makes it easy to integrate the chatbot functions I need and gives me real-time info about my website vistors
It can be a bit pricey especially for stores that are just starting up and its free plan is very limited, but otherwise it is great!
It collects newsletter subscribers without me having to do a thing and gives me the option to provide real-time support to my customers
Usually in the past we had issues with the lack of features on this platform, but after a year they managed to make so many progresses that now is a breeze to use. Integration is easy a flawless, connection is always stable and downtime never happens. Phone notifications are always on point too. But privileges for operators is what got me.
Not having a chat between operators INSIDE the customer's chat, that would be helpfull to have so Senior agents can guide Junior agents on field and solving queries
Tidio is taking care of the customer service on our website. We are a customer centric company, we rely on prividing the most optimal customer service possible and having a tool like Tidio at your disposal is of great help to achieve such a feat
I love how quick and efficient your company made my website to be. I like the integrations and then how easy it is to chat someone.
I was struggling to connect my Mailchimp account, but your support team helped me through it
Generating of leads
I believe every front-end developer can embed tidio within 10 minutes. The UI design is quite impressive, you can also change the color, welcome words, logo and many others. In addition, the customer support is quite friendly. You can always get help from them within minutes.
Currently, not really. I have not tried their robot quite much yet. But it will be better if I can update the "customer supporting logo" to be smaller from tidio rather than CSS by myself.
Customer Supporting! There are many similar platforms but I think tidio provides the best price among them. Tidio provides modern chatting UI by minutes, which makes the "contact us" job easily.
the templates add a nice feel to the initial setup. makes it easier to automate the whole process faster.
nothing at the moment. all pros so far, which i expect to stat that way.
i think it is able to convert leads faster.
Tidio user interface is one of the most satisfying characteristics it has. The ability features look promising to use, especially its chatbot and live chat.
Till now I haven't had many problems with maneuvering the chatbot, there could be improvements by adding different icons to present the chatbot. Its live chat could have different designs to adjust them to any place on the page.
It's a great way to interact in real-time with fellow clients, we haven't yet implemented it completely but we hope it will be a great feature to resolve issues.